The Sales and Customer Service department personnel received approximately 12 hour training (from 19/03 to 30/04) about ʼʼCustomer Experienceʼʼ which took place at Arkas Hellas Piraeus office. The attenders received training from the Training & Development Centre of and Mr. Nicolaos Fragkias who has a twelve year of experience in this sector.

At the end of the day the attenders learned how to improve the service they provide and how to increase the customer satisfaction level.

13 participants, had the opportunity to attend an extensive seminar, basically based on how to start the contact with a new customer and investigate his needs, the ways to handle his arguments and the after service relationship with the client. In addition, the seminar, as a vehicle for a qualitative customer service, offered new techniques and methods in order to ensure a strategic vision of the internal and external relations with the customer, leading to better results.

The participants had the chance to obtain and facilitate information for customer service process and stated their pleasure to join in such a program.